- A positive mental attitude
- Goodwill to others
- Integrity
- Flexibility
- Tactfulness
- Proper attire
- Sense of humor
- Punctuality
- Effective speech
- Friendly smile
- Control of emotions
- Sincerity of purpose
- patience
- Ability to listen
- Respect for and interest in other people
- Courtesy
- poise
- Enthusiasm
- Optimism
- Realistic hopefulness